Knowledge Base

Along with your transaction receipt an email with the same information will be sent to you as an additional record should you have any problems after completing your payment. Within a few days of payment you will receive an email that is your final confirmation of payment. This email is your proof that your payment passed through the processor’s bank and has been deposited in the City of Cleveland’s bank account. Keep and file this record. Your email address will never be sold or distribute to outside parties.